Contact Us - Scnify | Get in Touch With Our Support Team

Get in Touch

Have a question about our tools? Need technical support? Want to suggest a new feature? We'd love to hear from you! Fill out the form and our team will get back to you as soon as possible.

Email Support

support@scnify.com

Response Time

We typically respond within 24-48 hours

Available Worldwide

Supporting users globally in all time zones

✓ Thank you for contacting us! We've received your message and will respond within 24-48 hours.

Our Support Policy

Understanding how we handle your inquiries and provide assistance

Response Times & Support Commitment

At Scnify, we're committed to providing excellent customer support to all our users. Our dedicated support team monitors all incoming messages and strives to respond to every inquiry within 24-48 hours during business days. For urgent technical issues affecting tool functionality, we prioritize responses and often reply within a few hours. We understand that your time is valuable, and we work diligently to address your concerns as quickly as possible.

Our support team is available Monday through Friday, and while we don't offer 24/7 live chat, we ensure that all messages received during weekends or holidays are addressed on the next business day. We believe in quality over speed—when you reach out, you'll receive a thoughtful, comprehensive response from a real person who understands your concern, not an automated reply.

What We Can Help You With

Technical support for any tool-related issues or errors
Guidance on how to use specific tools effectively
Feature requests and suggestions for new tools
Bug reports and performance issues
General questions about Scnify and our services
Privacy and security inquiries
Partnership and collaboration opportunities
Feedback on existing tools and user experience

We value every piece of feedback we receive. Your suggestions help us improve our tools and add new features that benefit the entire Scnify community. Whether you're reporting a bug, requesting a new tool, or simply sharing your experience, your input is important to us and helps shape the future of our platform.

Contact FAQs

Quick answers to common questions about contacting us

How long does it take to get a response?

We typically respond to all inquiries within 24-48 hours during business days. For urgent technical issues, we often reply much faster. Messages received during weekends or holidays will be addressed on the next business day. We prioritize providing thoughtful, helpful responses over quick automated replies.

What information should I include in my message?

Please provide as much detail as possible about your inquiry. For technical issues, include the tool name, what you were trying to do, what happened instead, and any error messages you saw. For feature requests, describe what you'd like to see and how it would help you. The more information you provide, the better we can assist you.

Do you offer phone or live chat support?

Currently, we provide support exclusively through our contact form and email. This allows our team to provide detailed, well-researched responses to your questions. We've found that written communication often works best for technical issues as it allows us to include screenshots, links, and detailed instructions.

Can I suggest a new tool for Scnify?

Absolutely! We love hearing suggestions for new tools from our users. Please use the contact form above and select "Feature Request" as your subject. Tell us what tool you'd like to see, what problem it would solve, and any specific features it should have. We carefully consider all suggestions when planning new tools.

What if I found a bug or error in one of your tools?

We appreciate bug reports! Please contact us immediately using the form above and select "Bug Report" as your subject. Include details about what tool you were using, what actions you took, what you expected to happen, and what actually happened. If possible, describe the steps to reproduce the issue. We prioritize fixing bugs to ensure all tools work perfectly.